Your questions,
answered.

Perk Mobile is a mobile phone plan available through Alliant's LifeBalance employee perks portal. It runs on one of the nation's most reliable networks — the same coverage you'd expect from a top-tier carrier, at a better price because Alliant negotiated the rates on your behalf.

No carrier negotiations, no new phone required. Just a better monthly bill.

Every LifeBalance member gets $5 off per line per month — applied automatically at checkout, no code needed. The discount stacks across your household:

Visit the enrollment page to see current plan prices with your discount already applied.

Perk Mobile runs on one of the nation's most reliable nationwide networks — the same towers and coverage you'd expect from a top-tier carrier. You're not switching to a lesser service; you're getting the same quality at a price your employer helped negotiate.

No contract, ever. Perk Mobile is month-to-month. Cancel or change plans anytime — no early termination fees, no lock-in period.

Sign up through the Perk Mobile enrollment page in your LifeBalance portal. The whole process takes about 5 minutes:

Your $5 per-line discount is applied automatically — no code required.

Yes. Number porting is included at no extra cost — bring your existing number from any carrier. The process typically takes a few hours. Your current service stays active until the port completes, so you won't miss a call.

Almost certainly not. Perk Mobile supports bring-your-own-device (BYOD). If your phone is unlocked and compatible with our network — most modern smartphones are — you're good to go. The enrollment page checks compatibility automatically. If you do want a new device, you can browse and purchase one directly through the portal.

An eSIM is a digital SIM built into your phone — no physical card needed. Most iPhones (XR and later) and many Android phones from 2019 onwards support it.

With an eSIM: activation happens instantly on your device — no waiting, no swapping anything out. You scan a QR code or follow a prompt and your new plan is live within minutes.

With a physical SIM: a SIM card will be mailed to you. You swap it into your phone once it arrives, just like switching phones used to work. Shipping cost varies by zip code and will be shown at checkout.

During enrollment, the system detects which type your phone supports and guides you accordingly.

Your IMEI is a unique identifier for your device — it's how the enrollment page checks whether your phone is compatible with our network. You'll be prompted to enter it during sign-up.

Your IMEI is not a password or sensitive account number — it simply identifies your device model and unlock status.

Yes — and they get the same $5/line discount you do. You can add up to 3 additional lines (4 total) through the same account. Each line can be on a different plan, and it all appears on one bill.

No. The benefit is yours as the LifeBalance member. Family members can be added regardless of where they work — only the primary account holder needs to be enrolled in LifeBalance.

Perk Mobile bills you directly — it's not deducted from your paycheck. You pay monthly by credit or debit card. Your discount is applied automatically every cycle; nothing to redeem or renew.

When you sign up during the launch period, you receive an introductory promotional rate for the first 6 months. After that, your plan automatically moves to the standard LifeBalance member price — which still includes your permanent $5/line monthly discount.

You'll receive an email reminder before your promotional period ends so there are no surprises on your bill.

The $5/line discount is tied to your active LifeBalance membership. If you leave your employer and lose LifeBalance access, your plan continues but reverts to the standard rate at the next billing cycle. Your service and phone number are never at risk.

Everything is managed through the That's My Mobile app or the Perk Mobile online account portal, accessible from any browser. You can upgrade or downgrade plans, add lines, update payment details, and view usage — all in one place.

Perk Mobile handles all customer support directly — your HR team is never in the loop. Reach support by phone, chat, or email through the That's My Mobile app or the account portal. Coverage, billing, and device questions all go straight to the Perk Mobile support team.

No. Your plan is a personal account with Perk Mobile. Your employer only sees aggregate enrollment numbers — never individual names, call records, usage data, or payment details.