We are a tech startup disrupting the telco industry.

A few years ago, we decided to launch a mobile service. Well, it was a lot harder than us nerds expected.

We were offered platforms from several vendors that were inflexible, complex and expensive - a technical plumbing mess of spaghetti.

Instead of settling for complexity, we built our own cloud-native platform to launch our mobile service. The platform easily connects essential modules with value-added features, resulting in an multisystem of connectivity and human experience.

We decided - why stop at mobile? Our platform could help create amazing subscription-based services atop any network - wireless, fiber, cable, DSL, satellite, or private LTE.

As startups do, we decided to pivot and double-down on our platform.

Allow us to introduce the

Reach Platform

It’s a four-year-old digital operator powerhouse. It’s a SOC2 compliant, cloud-native, highly-scalable platform, enhanced with the most popular and scalable APIs.

Despite the technical jargon, the platform is 100% customer (consumer & SMB) focused and design-led for both customers and agents alike.

A solution for

every persona

and for

every step

of the journey.

End users

Consumers, SMB, Enterprise:

Customers expect a lot. Well, give it to them. From a website to MyAccount to a personalized app, the Reach Platform provides the experience, communication and transparency today’s customers need.

  • White labeled app, website and MyAccount

  • Devices and fulfillment

  • Promos, referrals and affiliate offers

  • Full lifecycle notifications

Agents

Sales and Support:

Equip your team with every tool they need on a platform they’ll love. One single place for support, sales, ticketing, customer details, order history, billing and more.

  • Inbound and Outound sales

  • Level 1 Customer Support portal with Help Desk and Ticketing

  • Full customer management: profiles, order history, billing, payments, fulfillment and more

Stakeholders

Everyone else - product, marketing,

finance, accounting, etc:

Believe it or not - different departments can play well together! Allow stakeholders with multiple responsiblities to access the data they need without translation.

  • Catalog and Plan management

  • Policy engine

  • Billing (one time and recurring), Compliance, Taxes

  • Reporting, Analytics, Growth and Retention tools

Let us tell you about this magical customer journey map.

Technical limitations are no more.

Let your marketing team be kids in a candy store.

Seriously. Go wild.
(we’re a startup and it’s what we do)

A Single-Pane Platform That’s Seriously Painless

We know we’re not experts at everything.

That’s why we integrate with best-in-class third-parties. Check out a sample of our partners.

Have a service worth integrating?

Launching one of these services?

You should talk to us first

Volte

Failover Internet

Hometown Connect

IoT, Connectivity Management

Contact Us

Still using legacy systems to power next-gen connectivity?
Let’s talk about a better way.

6 Omni Way Chelmsford, MA 01824

hi@reachplatform.com