Welcome, Jay!

You’ve been assigned as a community college student, first-time mobile plan purchaser.

  • Please test the scenarios listed in this packet.

  • Follow each step carefully.

  • Use the Success Criteria checklist as you go.

  • Record your observations.

Scenario 1.1A

Digital, BYOD, Physical SIM, New number

Materials needed to begin

  • BYOD device (requires physical SIM)

  • Internet access

  • Netspend Mobile site

Steps

  1. Go to the Netspend Mobile site.

  2. Perform IMEI check.

  3. Pick a plan, create an account, and complete purchase.

  4. Wait for SIM to arrive.

  5. Activate a new number via site or app.

Success Criteria

  • Able to check device compatibility (IMEI check).

  • Plan successfully selected and account created.

  • Activation successful

  • SIM successfully inserted.

  • App downloaded or website access successful.

  • Able to review invoices and manage plan.

  • Overall journey was smooth and intuitive.